Frequently Asked Questions
Everything you need to know about our premium cashmere collection.
How should I care for my Pura Cashmere garments?
To maintain the softness and shape of your cashmere, we recommend hand washing in cold water with a mild wool detergent. Lay flat to dry on a towel and never wring or hang the garment while wet.
Is your cashmere ethically sourced?
Yes, we are committed to sustainability. Our cashmere is sourced from nomadic herders who prioritize the welfare of their goats and the preservation of the Mongolian grasslands.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your domestic return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your luxury knitwear sooner.
Does cashmere pill, and how do I fix it?
Pilling is a natural occurrence in high-quality natural fibers. You can easily remove pills using a cashmere comb or an electric fabric shaver to keep your sweater looking brand new.
Do you offer international shipping?
Yes, Pura Cashmere ships worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.